AI Chatbot Transparency Notice Template for the EU AI Act
Customer-facing chatbots need clear AI disclosure, user rights wording, privacy context, and escalation instructions.
What the notice should disclose
If users interact with an AI chatbot, they should understand that they are speaking with an AI system unless this is obvious from the context. A practical transparency notice explains that AI may generate responses, suggestions, summaries, or routing decisions. It should also explain what the system does not do, such as making legal, medical, financial, employment, credit, or similarly significant decisions without human review.
Use plain language
Avoid legal-heavy wording in the notice. A useful version says what the chatbot is for, what data may be processed, when a human will take over, and how users can ask for help. For SaaS support, that may mean explaining that the assistant helps with account settings, product questions, troubleshooting, invoices, and documentation, while complex or sensitive requests are escalated to a human support agent.
Connect the notice to privacy and support
A strong notice links to the company privacy policy and gives a clear support contact or escalation method. It should mention that conversation data may be processed to answer the request, operate the support workflow, improve safety, and keep records where necessary. If users can opt out of AI-assisted support, the notice should explain the opt-out method clearly.
Review before publishing
Transparency notices are public-facing. Before publishing, confirm the exact vendor, data retention period, support contact, escalation path, and privacy policy link. If the chatbot is connected to regulated decisions or sensitive data, get legal and privacy review before relying on the notice.
ComplyAI is a first-draft generator, not a law firm. Contact: support@complyai.tech.